About the role
About Us:
At Hive, we’re in the business of helping businesses – and it all starts with people.
From ambitious start-ups to industry giants, we partner with organisations to solve real-world challenges through smart, human-centred solutions. Whether it’s navigating change, designing future-ready org structures, refining talent strategies, or building a thriving culture from the ground up, we bring energy, empathy, and expertise to every challenge.
The Role:
As HR Manager (ER & Compliance), you will lead, coach, and empower our talented HR Advisor team to deliver outstanding first-line HR and Employee Relations support. You’ll serve as the anchor for our advisory function, ensuring queries are triaged accurately, ER cases are handled with sound judgment, and higher-risk or strategic issues are escalated seamlessly to our HR Business Partners and executive leadership.
Beyond team leadership, you will act as Hive’s operational lead for HR compliance (specifically Right to Work and DBS governance), oversee SLA/OLA performance reporting, and use service data and client feedback to drive continuous process improvements.
Key Responsibilities:
Lead & Develop: Manage, coach, and inspire the HR Advisor team, setting clear standards, priorities, and accountability for first-line service delivery.
Service Delivery: Oversee the day-to-day triage and resolution of client HR and ER queries, ensuring advice on routine conduct, grievances, attendance, probation, and policies is accurate, practical, and timely.
Effective Escalations: Triage incoming queries and ensure complex, high-risk, or litigious cases are seamlessly escalated to HR Business Partners and executive leadership.
Subject Matter Expert: Act as the operational lead for Right to Work and DBS compliance, managing vendor relationships, leading regular audits, and producing client compliance packs.
Case Management & SLA Oversight: Monitor the case tracker and track SLA/OLA metrics to maintain high standards of service performance and case resolution.
Continuous Improvement: Use case insights, audit results, and client feedback to simplify processes, eliminate friction, and strengthen the overall client experience.
Content & Training: Create user-friendly HR toolkits, FAQs, and guidance for our AI-enabled HR platform (working with the CPO for sign-off), and lead briefing sessions for clients and managers on key HR topics.
What We’re Looking For:
A background as an HR Manager, Senior Advisor, or Generalist leading first-line advisory teams (shared-services or multi-client preferred).
Solid grounding in UK employment law, risk triage, and hands-on governance of RTW and DBS requirements.
Skilled in managing case trackers, reporting against SLAs/OLAs, and using feedback to optimise workflows.
Excellent stakeholder management skills with the confidence to advise senior leaders and deliver manager training.
CIPD Level 5+ (or equivalent). Experience with digital/AI HR support tools is a plus!
The Perks:
25 days holiday + 8 Bank Holidays + your birthday off!
Buy or sell a holiday scheme (because flexibility matters!)
Life insurance, private medical insurance, and amazing high street discounts
Enhanced family-friendly leave
A competitive salary
A fun, flexible, and supportive environment where you have the freedom to grow
Fantastic learning and development support to help you progress your own career
The opportunity to work with an ambitious team that genuinely cares about making work human.
This is People Solutions done differently. We’re hands-on, strategic, and unafraid to get into the messy middle of things, helping our clients attract, retain, and empower the people who drive their success.
From HR transformation and leadership development to policy design and workforce planning, we make work work better for everyone. And we create the same space for our team to grow, contribute, and thrive.
Sound like your kind of Hive?
Let’s build better, together.
Please note, we expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people, so an enhanced DBS disclosure will be sought by the company